หลักสูตรฝึกอบรม Handling Stressful Situations in the Workplace หลักสูตร 3 ชั่วโมง

Objectives:

   •     Define stress and identify common causes in the workplace.

   •     Understand the physical and psychological impact of stress.

Topics:

   •     What is stress? (Definition + signs)

   •     Common triggers in manufacturing/service environments

   •     “Good Stress” vs “Bad Stress” (Eustress vs Distress)

   •     The stress-performance curve

Activity:

   •     Group discussion: “What causes stress in your workplace?”

   •     Stress symptom checklist

Module 2: Techniques to Handle Stressful Situations (1 hour)

Objectives:

   •     Learn practical coping strategies

   •     Develop problem-solving and communication skills under pressure

Topics:

   •     The 3Rs: Recognize – Respond – Reflect

   •     Breathing and grounding techniques

   •     Prioritizing tasks during peak stress

   •     Positive self-talk and reframing thoughts

   •     Assertive communication during conflict

Activity:

   •     Scenario simulation: “Handling an angry customer or supervisor”

   •     Role-play with feedback from trainer

Module 3: Building a Resilient Mindset (45 minutes)

Objectives:

   •     Develop long-term strategies to build mental resilience

   •     Encourage a supportive work environment

Topics:

   •     The power of perspective and mindset

   •     Micro-breaks and mindfulness at work

   •     Peer support and when to seek help

   •     Creating a stress action plan

Activity:

   •     Group reflection: “What is one new thing you’ll try?”

   •     Personal Stress Management Plan (worksheet)

Wrap-Up & Q&A (15 minutes)

   •     Recap key takeaways

   •     Q&A session

   •     Post-training self-assessment

Training Materials Provided

   •     Handout: “10 Quick Tips to Reduce Stress”

   •     Worksheet: Personal Stress Action Plan

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