หลักสูตรฝึกอบรม Communication Skills for Better Work

1.Activity: Icebreaker – Communication Line

2.Discussion: Why communication breaks down in schools? Importance in leadership

3.Key Concept: Communication as the foundation of trust and teamwork

Session 2: Cross-Cultural Communication in International Schools

1.Mini-lecture with visuals: Cultural dimensions

2.Activity: Cultural Roleplay – “cultural styles” and must solve a school-based problem

3.Debrief: Reflection on misunderstandings and strategies for clarity

Session 3: Communicating for Diversity, Equity & Inclusion (DEI)

1.Inclusive vs. Exclusive Language Game – from real school scenarios

2.Case Study Discussion: Handling sensitive situations

3.Skill Practice: Inclusive and empowering communication

Session 4: Internal Communication & Team Collaboration

1.Simulate how messages spread in schools (formal/informal)

2.Best practices in meetings, reporting, digital communication

3.Leading a difficult staff meeting

4.The role of transparency, feedback, and empathy

Session 5: Leading Conversations with Confidence

1.Difficult Conversations Simulation (e.g., parent complaint, staff conflict)

2.Constructive feedback on clarity, tone, and impact

3.Assertive communication vs. aggressive/passive styles

4.SBI Model

Session 6: Integration & Action Planning

1.Reflection Activity: Gallery Walk

2.Action Plan: For improving communication at their school

3.One insight & one action

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