หลักสูตรฝึกอบรม Professional English for Executive Secretaries and Personal Assistants หลักสูตร 3 วัน

Day 1: English for Professional Communication

หัวข้อการอบรม:

     1.     Understanding the Executive Secretary’s Role in Global Business

          •     Job functions and expectations in international settings

          •     Cultural awareness and professional etiquette

     2.     Professional Telephone and Video Call Etiquette

          •     Answering, transferring, and taking messages professionally

          •     Dealing with difficult callers and scheduling calls

     3.     Business Small Talk & First Impressions

          •     Language for networking, greetings, and polite conversation

          •     Role play: Introducing your executive to a VIP guest

     4.     Listening and clarifying in English

          •     Techniques for active listening

          •     Clarifying tasks and confirming instructions from executives

กิจกรรม: Role play - Handling a professional call with an international client

Day 2: English for Writing and Scheduling

หัวข้อการอบรม:

     1.     Writing Effective Emails for Executives

          •     Structure, tone, and style for formal and semi-formal emails

          •     Common expressions for requests, reminders, and follow-ups

     2.     Managing Executive Calendars in English

          •     Scheduling meetings and appointments professionally

          •     Rescheduling, canceling, and prioritizing events diplomatically

     3.     Drafting Memos and Internal Notes

          •     Techniques for writing clear, concise internal documents

          •     Template practice: Meeting requests, travel memos, summary reports

     4.     Documenting and Summarizing Meetings (Minute-Taking)

          •     Key vocabulary and structure of meeting minutes

          •     Listening and summarizing skills

กิจกรรม: Workshop - Write an email and appointment confirmation for the CEO

Day 3: English for Executive Support & Crisis Handling

หัวข้อการอบรม:

     1.     Communicating with Diplomacy and Tact

          •     Language for handling sensitive topics and giving feedback

          •     Phrases for negotiating, declining, and suggesting professionally

     2.     Supporting Business Trips and International Visits

          •     Preparing itineraries, booking travel, writing travel briefings

          •     Handling unexpected changes (flight delays, rescheduling)

     3.     Presenting Information to Executives

          •     Reporting status updates concisely

          •     Preparing scripts and presenting data in briefings

     4.     Handling Crisis and Complaints in English

          •     Language and mindset in high-pressure situations

          •     Phrases for de-escalation and solution-oriented responses

กิจกรรม: Group Simulation - Managing a last-minute cancellation of an international guest

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