หลักสูตร CQI-14 Automotive Warranty Management หลักสูตร 2 วัน

           CQI-14 drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events. The CQI-14 4th edition, 2nd Printing, does not contain any new requirements; therefore, CQI-14 4th edition and CQI-14 4th edition, 2nd Printing are considered technically equivalent and valid editions. References to OESA were changed to MEMA. This Second Printing of the Fourth Edition.

To meet the requirements of the IATF 16949:2016 standard related to the management of the returns analysis process, we can identify the following criteria:

8.5.5.1. Feedback of information from service

          This requirement can be interpreted as the necessity of having a process for conveying information from the service regarding the components under complaint, which we, as the manufacturer, produce. This communication should be provided to all parties concerned with the report and should encompass not only the production area but also departments such as R&D, technology, SCM, and logistics. Additionally, including data concerning the origin of the non-conformity in the supply chain (0km or from the warranty field) is important. This information enhances the understanding of the root cause of the issue and aids in implementing effective corrective measures.

8.5.5.2. Service agreement with customer

          As manufacturers of products supplied to OEMs, we should have the ability to verify how repairs, warranty exchanges are carried out in authorized service centers. Are dedicated equipment or service tools used? Do repairs, exchanges proceed based on our standards in this regard (instructions, specifications)? What qualifications does the personnel have – knowledge and skills?

10.2.5. Warranty management systems

          Depending on the length of the warranty we provide as manufacturers for the products we supply, we should ensure proper handling of warranty returns. Therefore, the organization can carry it out for periods ranging from 2 to even 30 years (e.g., corrosion resistance of sheet metal body elements). Thus, this process should include the NTF procedure. This involves dealing with parts that, after analysis by the vehicle manufacturer or supplier, meet all the requirements of a “good part.”

          Additionally, what is most important in interpreting the IATF standard is a strong reference to customer requirements in this area. Therefore, we should consider whether to carry out the market return analysis based on the requirements of the VDA FFA reference manual or AIAG CQI-14.

10.2.6. Customer complaints and field failure test analysis

          Each returned part should undergo warranty return analysis. Of course, we can consider risk assessment regarding known, recurring defects here. Thereby reducing the number of analyses conducted. Nevertheless, the organization should execute the entire process through an effective problem-solving approach.

• Chapter 1 – Pre-Assessment

• Chapter 2 – Introduction – Why automotive warranty Management

• Chapter 3 – Establishing the baseline: Introduction to warranty.

• Chapter 4 - Consumer Event and dealership activities

• Chapter 5 – Proactive Prevention: Lessons learn in Pre-Program activity.

• Chapter 6 – Implement Lessons learn: Advance Product Quality Planning APQP

• Chapter 7 – Containing warranty issues: Post – Start of Production

• Chapter 8 – Preventing Future Warranty Event: Actions / Solutions

• Chapter 9 – Continue Improvement: Institutionalizing the process.

• Chapter 10 – Automotive Warranty Management Assessment

• Chapter 11 – Example FMEA, DVP&R, DRBTR, DRBFM0

• Chapter 12 – NTF Case Studies

• Chapter 13 – Reduction

• Chapter 14 – Deep Drive Analysis

• Chapter 15 – CQI-14 Warranty assessment Checklist IMPL

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